Fraktpolicy

Shipping Policy – MaisonAurive

Order Tracking

Shipping information will be available online within 1–3 business days, and your shipment can be tracked as soon as the tracking number is issued.

Shipping Carriers & Times

We use reliable international carriers such as DHL, FedEx, and UPS for the majority of shipments worldwide. Estimated delivery times vary by region:

  • United States & Canada: 5–9 business days

  • United Kingdom & Germany: 6–13 business days

  • Europe (most countries, including Netherlands, Belgium, France, Italy, Spain, Austria, Sweden, Poland, Czech Republic, etc.): 8–13 business days

  • Australia & New Zealand: 7–13 business days

  • Singapore: 4–8 business days

  • Malaysia, Taiwan, Thailand, South Korea: 4–9 business days

  • Philippines: 6–14 business days

  • Hong Kong & Macau: 3 business days

  • Vietnam & Cambodia: 7–13 business days

  • UAE: 6–15 business days

International Shipping

We ship internationally to most countries. If your destination is not listed, please email hi@maisonaurive.com for assistance.

Countries We Ship To

Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen

Damaged or Lost Shipments

If your delivery is damaged or lost, please contact our customer support team at hi@maisonaurive.com. We will investigate and respond within 5 business days.

Wrong or Missing Items

If you received incorrect or missing merchandise, please email hi@maisonaurive.com with photo evidence of your order.

Customs & Import Charges

Additional import fees or taxes may apply depending on your country. You are responsible for these charges. Please check with your local customs office for details.

Note on Delivery Delays

During peak customs inspection periods (e.g., August–November), delivery may take 1–2 days longer than usual.